Refund policy

Refund & Return Policy

(Bondwithpet — United States & Canada)

Thank you for choosing Bondwithpet. This policy explains the terms under which returns, exchanges, and refunds are handled. By placing an order, you acknowledge and agree to the conditions below.

Custom-Made Items (Final Sale)

Custom-made products, including but not limited to custom 3D pet figurines, are individually produced based on photos and specifications provided by the customer.

Because these items are uniquely created and cannot be resold:

  • All custom-made items are final sale

  • No cancellations, returns, refunds, or exchanges once production has begun

  • Minor variations in color, texture, or craftsmanship are inherent to handcrafted artwork and do not constitute defects

Please carefully review all customization details before submitting your order.

Non-Custom Items (Return Eligibility)

Returns are accepted for non-custom items only and under the following conditions:

  • The return request must be made within 30 days of delivery

  • The item must be unused, undamaged, and in its original packaging

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect upon arrival

To initiate a return, contact: bondwithpet@gmail.com
Items returned without prior authorization may be rejected.

Damaged, Defective, or Incorrect Items

Customers must inspect their order upon delivery.

If the item is received damaged, defective, or incorrect:

  • Notification must be made within 48 hours of delivery

  • Proof must be provided in the form of:

    • Order number

    • Clear photos or an unboxing video showing the product, packaging, and shipping label

If the claim is approved, Bondwithpet will repair, replace, or resend the item at no additional cost.

Bondwithpet reserves the right to deny claims lacking sufficient evidence or submitted outside the stated timeframe.

Refunds

Refunds apply only to eligible non-custom items that pass inspection.

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take up to 10 business days depending on the bank or payment provider

If more than 15 business days have passed since your refund approval but payment has not been received, contact:
bondwithpet@gmail.com

Bondwithpet reserves the right to decline refunds if returned items do not meet the conditions outlined in this policy.

Delivery Time Expectations

Delivery timelines vary by product type.

Custom-made products (e.g., custom 3D pet figurines)

  • Production and finishing: approximately 15–20 days

  • Shipping and delivery: approximately 7–12 business days

  • Total estimated delivery time: approximately 30 days after order confirmation

Non-custom products

  • Processing time: approximately 3–5 business days

  • Shipping and delivery: approximately 10–12 business days

  • Total estimated delivery time: approximately 15 days

Delivery timeframes are estimates and may vary due to logistics carrier delays, customs clearance, incomplete delivery information, regional accessibility, public holidays, and other unforeseen circumstances.
Once shipped, tracking information will be emailed to the customer.

Shipping Regions

Bondwithpet currently serves:

  • The United States

  • Canada

Additional regions may be added in the future, and this policy will be updated accordingly.

Contact Information

For any return or order-related questions, contact:
bondwithpet@gmail.com